FAQs

TPL Virtual Reference provides access to information and assistance 24 hours a day, 7 days a week. The service is manned by TPL staff all hours the library is open. If you need information or assistance after hours, there are librarians around the state and country ready to help you through this service.

You’ll find our helpful Chat Buddy in the lower righthand corner on the home page of the TPL website. 

During the Library’s open hours, you can ask all the same questions you ask when you’re in the library or on the phone. Need help with Hoopla, or need a good source for a research paper, we can help. Want to renew your materials or place a hold, we can do that too. 

Library workers from around the state and country can help you with using electronic resources, general library information, program information and research. They can’t provide library account information 

TPL Virtual Reference is available during our normal operating hours, opens a new window. Any time we are open to the public, the service is provided by TPL staff!