All Tacoma Public Library locations are closed until further notice. Visit our TPL Now page for ongoing updates.

Virtual Assistance – TPL is here to help!

Library staff can help you file for unemployment virtually. We can help you:

  • Set up an account with SecureAccess Washington (SAW)
  • Look up an existing SecureAccess Washington Account
  • Create an e-services account
  • Apply for unemployment benefits
  • Submit a weekly claim
  • Understand Pandemic Unemployment Assistance under the Stimulus Bill

Additional services available include:

  • Assistance in completing Census 2020
  • Providing referrals to local service providers
  • Technology instruction and assistance, including use of the Library’s eResources

Staff are available for virtual one-on-one assistance during the following times. City of Tacoma employees will be given priority service. All others will be assisted on a first-come, first-serve basis. To connect with us, you’ll need a computer with an internet connection and/or a phone.

Our hours of service are:

  • Tuesdays from 9 am – 5 pm.
  • Wednesdays from 9 am – 5 pm.
  • Thursdays from 9 am – 5 pm.
  • Fridays from 9 am – 5 pm.
  • Saturdays from 9 am – 5 pm.

Please note, Virtual Assistance will not be available during the following times:

Friday, June 12, All Sessions
Tuesday, June 16, 9:00 a.m. - 1:00 p.m.

If you need assistance during these times, contact and we will respond as soon as we can.

Questions about this service can be directed to

To connect with us, you’ll need a computer with an internet connection and/or a phone.

Meeting ID: 874 1541 1567

Password: TPL

  • If connecting by phone, call +1 253 215 8782 US (Tacoma)

Meeting ID: 874 1541 1567

Password:   330737

Once you are in Zoom, the moderator will connect you to the next available librarian. Wait times will vary depending on the volume of inquiries we receive. We appreciate your patience.

Thank you for connecting with TPL. We are honored to serve the Tacoma community.

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